Botanical glow serum,
crafted just for you.

1. Information We Collect

We collect personal information that you voluntarily provide when placing an order, creating an inquiry, subscribing to updates, or contacting customer support. This may include your name, email address, phone number, delivery address, date of birth, and order details. We also automatically collect limited technical information such as browser type, device information, operating system, IP address, and website usage statistics.

2. How We Use Your Information

Your information is used to process orders, coordinate deliveries, provide customer support, improve website performance, personalize your shopping experience, respond to inquiries, and communicate order updates. With your permission and where legally permitted, we may also send promotional offers, newsletters, product announcements, and important service notifications.

3. Cash On Delivery Payments

Cash On Delivery is currently the only payment option available through our website. Since we do not process online payments, we never collect, store, or process credit card details, debit card information, online banking credentials, digital wallet information, or other electronic payment data during checkout.

4. Cookies & Analytics

Our website uses cookies, analytics tools, and similar technologies to remember user preferences, improve website functionality, monitor visitor behavior, enhance security, and provide a better shopping experience. You may disable cookies through your browser settings, although some website features may not function properly.

5. Data Protection & Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction. Although we continuously improve our security measures, no internet transmission or electronic storage system can guarantee complete protection against every possible risk.

6. Third-Party Services

We may share limited information with trusted logistics providers, customer support partners, website maintenance providers, analytics services, and other operational vendors only when necessary to fulfill orders or improve our services. These third parties are expected to protect your information and use it solely for authorized business purposes.

7. Data Retention

Personal information is retained only for as long as necessary to process orders, provide customer support, comply with legal obligations, resolve disputes, maintain business records, and enforce our policies. Information that is no longer required is securely deleted or anonymized whenever reasonably practicable.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to your personal information, request corrections, request deletion where permitted, or withdraw consent for marketing communications. We will respond to eligible requests within a reasonable period in accordance with applicable legal requirements.

9. Children's Privacy

Our website and services are intended only for individuals who are legally permitted to enter into binding agreements. We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by applicable law.

10. Policy Changes

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, business activities, or website functionality. Updated versions become effective immediately upon publication, and your continued use of our website constitutes acceptance of the revised Privacy Policy.

11. Acceptance of This Policy

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your continued use of our website and services confirms your acceptance of the privacy practices described above.

1. Acceptance of Terms

By accessing, browsing, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions together with all related policies published on this website. If you disagree with any provision, you should immediately discontinue using our website and services.

2. Eligibility

Our website is intended for individuals who are legally permitted to enter into binding agreements under applicable laws. By placing an order, you confirm that the information you provide is accurate, complete, current, and submitted with lawful authority for purchasing products and receiving deliveries.

3. Product Information

We make every reasonable effort to ensure that product descriptions, specifications, images, pricing, and availability are accurate. However, product colors, packaging, dimensions, or other visual representations may vary slightly due to manufacturing updates, supplier changes, or display settings without prior notice.

4. Pricing & Availability

All products displayed on our website are offered subject to stock availability. We reserve the right to modify prices, discontinue products, limit purchase quantities, or correct pricing and listing errors at any time before an order has been confirmed or dispatched.

5. Orders & Cash On Delivery

Every order submitted through our website is subject to verification and acceptance. Cash On Delivery is currently our only accepted payment method. We do not collect, process, or store credit card information, banking credentials, digital wallet details, or other electronic payment information.

6. Order Confirmation

Placing an order represents a request to purchase and does not guarantee acceptance. Orders may be confirmed after successful verification of customer information, delivery availability, and inventory. We reserve the right to refuse or cancel orders for operational, legal, or security-related reasons.

7. Shipping Policy

Orders are processed promptly after confirmation and shipped to the delivery address provided by the customer. Estimated delivery times are provided for convenience only and may vary because of courier operations, weather conditions, holidays, remote locations, or other unforeseen circumstances beyond our reasonable control.

8. Delivery Responsibilities

Customers are responsible for providing complete and accurate delivery information and ensuring that confirmed Cash On Delivery orders are accepted at the specified address. Repeated refusal of deliveries, unavailable recipients, or inaccurate delivery information may result in order cancellation or purchasing restrictions.

9. Returns & Refunds

Returns, replacements, and refunds are governed exclusively by our Return and Refund Policy. Products must satisfy all applicable eligibility requirements before approval. Refunds, replacements, exchanges, or store credit will only be processed after successful inspection and verification of returned merchandise.

10. Intellectual Property

All content available on this website, including text, graphics, logos, icons, images, product listings, layouts, and design elements, is protected under applicable intellectual property laws. Unauthorized copying, reproduction, modification, distribution, or commercial use of website content is strictly prohibited without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be responsible for indirect, incidental, consequential, special, or punitive damages arising from the use of this website, delayed deliveries, product availability, technical interruptions, or circumstances beyond our reasonable operational control.

12. Changes to Terms

We reserve the right to modify or update these Terms and Conditions whenever necessary to reflect legal requirements, operational practices, or business changes. Updated terms become effective immediately upon publication, and your continued use of our website constitutes acceptance of the revised Terms and Conditions.

1. 14-Day Return Policy

Eligible products may be returned within fourteen (14) days from the date of delivery. To qualify, items must remain unused, undamaged, and in their original condition with all packaging, accessories, manuals, labels, invoices, and proof of purchase. Returns submitted after the applicable return period may not be accepted.

2. Return Eligibility

Products must be returned in substantially the same condition in which they were delivered. Items showing signs of use, physical damage, unauthorized repairs, missing accessories, altered packaging, or misuse may be considered ineligible for refunds, replacements, or exchanges following inspection by our quality team.

3. Non-Returnable Products

Certain products cannot be returned due to hygiene, safety, legal, or operational reasons. These may include opened personal care products, perishable goods, customized items, digital products, gift cards, clearance items, or any product specifically identified as non-returnable before or during purchase.

4. Return Request Process

Customers may request a return by contacting our customer support team and providing the order number, product information, and reason for the request. Additional supporting documentation, including photographs or videos, may be requested to verify eligibility and assist with the review process.

5. Return Approval

Every return request is reviewed individually to ensure compliance with this policy. Once approved, customers will receive detailed instructions regarding packaging requirements, pickup scheduling, return shipping procedures, or any additional steps necessary to complete the authorized return process successfully.

6. Inspection of Returned Products

All returned products undergo a quality inspection after arrival at our facility. The inspection verifies product condition, completeness, packaging, accessories, and compliance with our return requirements before determining eligibility for refunds, replacements, exchanges, or other available resolutions under this policy.

7. Refund Processing

Since Cash On Delivery is our only payment method, refunds are never issued at the time of pickup or delivery. Refund requests are processed only after returned products have been received, inspected, approved, and confirmed to satisfy all applicable return eligibility requirements.

8. Refund Method

Approved refunds may be issued through bank transfer, UPI, store credit, replacement products, or another available reimbursement method permitted under applicable laws. Customers may be required to provide accurate payment details to ensure successful completion of the approved refund process.

9. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify our customer support as soon as possible after delivery. Supporting photographs or videos may be requested to verify the issue. Eligible claims may qualify for replacement, exchange, store credit, or an approved refund.

10. Product Exchanges

Where inventory is available, eligible products may be exchanged for the same item or an equivalent replacement. Exchange requests follow the same verification, inspection, and approval procedures applicable to standard returns and are completed only after eligibility has been successfully confirmed.

11. Order Refusals

Customers are expected to accept confirmed Cash On Delivery orders at the delivery address provided during checkout. Repeated order refusals, unavailable recipients, or inaccurate delivery information may result in cancellation of pending orders or restrictions on future purchases through our website.

12. Policy Updates

This Return and Refund Policy may be revised periodically to reflect changes in legal requirements, operational procedures, or business practices. Updated versions become effective immediately upon publication, and continued use of our website constitutes acceptance of the most recent version of this policy.